weclub Privacy Policy

1. Scope of This Privacy Policy

This Privacy Policy applies to all services provided by weclub through the official website weclub.best and any related applications. It governs how we collect, process, store and disclose personal information you provide to us when registering an account, using our services, contacting support or taking part in any activity on our platform.

By using the weclub platform, you acknowledge that you have read, understood and agreed to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, please stop using our platform.

2. Information We Collect

We collect various types of information depending on how you interact with the weclub platform. This collection is done either directly from you or automatically through our systems.

Information you provide directly:

• Full name as shown on your identity card (MyKad) or passport
• Date of birth for age verification purposes
• Active email address for account communications
• Mobile phone number for two-factor verification and transaction notifications
• e-wallet account number or bank account number used for deposits and withdrawals
• Copies of identity documents when required for the Know Your Customer (KYC) process

Information collected automatically:

• IP address and device information (operating system, browser type)
• General location data based on IP address
• Records of gaming and betting activity on the platform
• Deposit and withdrawal transaction history
• Login session data including session time and duration
• Cookie information and website analytics identifiers

3. Purposes of Data Use

All information collected is used solely for the operation and improvement of weclub services. We do not use your data for any unrelated purpose without prior consent.

• Creating and managing your member account securely
• Processing financial transactions including deposits and withdrawals via Touch 'n Go eWallet, DuitNow, FPX, Boost and cryptocurrencies (USDT, BTC, ETH)
• Carrying out KYC procedures and compliance with anti-money laundering (AML) laws
• Detecting and preventing fraud, multiple account use and hacking activity
• Sending transaction notifications, promotion updates and service communications via email or SMS
• Providing 24/7 customer support in Malay and English
• Analysing usage patterns for product improvement and user experience purposes
• Meeting reporting obligations under applicable international licensing requirements

4. Disclosure to Third Parties

weclub does not sell or rent your personal information to any third party for their own marketing purposes. However, in certain situations, we may need to share information with the following parties:

• Payment service providers — including e-wallet processors and payment gateways used to process your transactions securely
• Game software providers — such as live casino and slot providers that require account identifiers to manage gaming sessions
• Regulatory authorities — when required by law or by the directions of the relevant international licensing body
• Identity verification services — third-party KYC providers engaged to verify the authenticity of identity documents

All third parties involved are required to comply with data protection standards equal to or stricter than those we practise. Legally binding confidentiality agreements are signed with every service provider.

5. Cookies and Tracking Technologies

The weclub platform uses cookies and similar tracking technologies to improve user experience, analyse website performance and maintain login session security.

Types of cookies we use:

• Session cookies — required to maintain your login status during an active session and are not stored after the browser is closed
• Preference cookies — store your chosen settings such as display language and game preferences
• Analytics cookies — collect aggregated and anonymous usage data to help us understand how users interact with the platform
• Security cookies — used to detect and prevent fraudulent activity and to maintain session integrity

You can adjust cookie settings in your web browser. Please note that disabling certain cookies may affect the functionality or usability of some parts of our platform.

6. Data Storage and Retention Period

Your personal information is stored on secure servers protected by physical and digital access controls. All data is encrypted at rest and in transit using industry-standard encryption protocols.

Data retention periods depend on the type of information and applicable legal requirements:

• Financial transaction records are kept for the period specified by licensing requirements and anti-money laundering regulations
• Active account information is stored for as long as the account remains active and for a reasonable period after account closure
• Customer support communication logs are retained to facilitate reference should any dispute arise
• When the retention period ends and there is no legal requirement to keep the data, information will be securely deleted

7. Your Rights as a User

As a weclub member, you have the following rights regarding your personal information. We are committed to facilitating the exercise of these rights within a reasonable timeframe:

• 🔍 Right of access — request a copy of the personal information we hold about you
• ✏️ Right of rectification — request correction of any information that is inaccurate or out of date
• Right of erasure — request deletion of your information, subject to retention obligations set by law
• Right to object to processing — object to the use of your information for certain purposes such as direct marketing
• Right to restriction of processing — request that we limit how your information is processed in certain circumstances
• Right to data portability — request a transfer of your data in a machine-readable format

To submit any request relating to the above rights, please contact our support team. We may need to verify your identity before processing the request to ensure the security of your account.

8. Data Security

weclub continually invests in security infrastructure to ensure your personal information remains protected. The security measures we implement include:

• SSL/TLS encryption for all communications between your browser and our servers
• Encryption at rest for all databases containing personal information
• Two-factor authentication (2FA) as an additional layer of protection for member accounts
• 24/7 system monitoring to detect any suspicious activity or unauthorised access attempts
• Regular security audits by independent third parties
• Strong password policies and strict staff access management procedures

Although we take all reasonable precautions, no digital system can guarantee absolute security. In the event of a data breach that affects your rights, we will notify you and the relevant authorities within the timeframe required by applicable law.

9. Changes to This Privacy Policy

weclub reserves the right to update or modify this Privacy Policy from time to time. Any material changes — those that significantly affect your rights or how we use your data — will be communicated to you at least 14 days before taking effect via:

• A notice prominently displayed on the weclub homepage
• An email to the email address registered to your account
• An in-platform notification during your next login session

Continued use of the weclub platform after the effective date of any changes means you accept the terms of the updated Privacy Policy. If you do not agree with the changes, you have the right to close your account before the effective date.

Previous versions of this Privacy Policy are available for reference upon request by contacting our support team.

10. Contact Us

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal information, the weclub support team is ready to assist.

We aim to respond to every privacy-related enquiry. Requests that require account review may need identity verification first.